A guarantee is only worth something if the business can honor it every time. Here are the four we can, and the one we will not make.
We do not guarantee rankings, leads, traffic, or revenue. Nobody in web design or marketing can. Google, the AI assistants, your competitors, and your market all move in ways no agency controls, and any agency that guarantees a result is either hiding the fine print or planning to leave before the bill comes due. What we can guarantee is how we behave while we do the work. That is what the rest of this page is.
| Guarantee | What it means | Term |
|---|---|---|
| Transparent communication. | You hear the truth from us, including when something is not working, when a request will not help your business, or when we are not the right fit. You work directly with the person doing the work. | Every engagement, from the first call. |
| Access to all reporting. | Every analytics account, Search Console property, Google Ads account, and Google Business Profile we touch is set up in your name with you as owner, and you can see every report we see at any time. | Every engagement, and it stays yours after you leave. |
| Month to month. | One-time builds and care plans carry no contract. The twelve-month plans exist only because the build cost is spread across the year; buy the build outright and that term goes away. If you are unhappy with how things are going, you can leave at any time. | Ongoing. |
| Your files are yours. | Your domain, your site, your content, your images, and your code belong to you. Any client who wants their files gets them, in full, whether or not they are still a client. We do not hold a website hostage. | Permanent, and it applies to past clients too. |
You hear the truth from us, including when something is not working, when a request will not help your business, or when we are not the right fit. You work directly with the person doing the work.
Term: Every engagement, from the first call.
Every analytics account, Search Console property, Google Ads account, and Google Business Profile we touch is set up in your name with you as owner, and you can see every report we see at any time.
Term: Every engagement, and it stays yours after you leave.
One-time builds and care plans carry no contract. The twelve-month plans exist only because the build cost is spread across the year; buy the build outright and that term goes away. If you are unhappy with how things are going, you can leave at any time.
Term: Ongoing.
Your domain, your site, your content, your images, and your code belong to you. Any client who wants their files gets them, in full, whether or not they are still a client. We do not hold a website hostage.
Term: Permanent, and it applies to past clients too.
None of these cost us anything we were not already willing to give. We would rather earn the renewal every month than lock you in, and we would rather you leave with your files than stay because you cannot. That is what partner, not vendor, means in practice.